Politica de rambursare
Last Updated:April 20, 2026
This Refund & Cancellation Policy outlines your rights and our obligations regarding refunds and order cancellations for products and services purchased Through our platforms. This policy is designed to ensure transparency, fairness, and compliance with applicable global consumer protection and commercial laws.
1. Definitions and Scope
Company:
Refers toPillars e-Solution LLC (United States)andWikriate Advanced Solutions (Kingdom of Saudi Arabia).
Service / Platform:
Refers to the websites:www.wicard.us, www.wicard.us.com, www.wicard.info, www.wicard.top, www.wicard.com.sa
Physical Products:
Refers to NFC-enabled products including (bracelets, cards, rings, wallets, keychains) and tracking devices compatible with Apple Find My technology.
2. Cancellation Policy
Cancellation Window:
Customers may request order cancellation within24 hoursfrom the time of purchase, provided that the product has not been prepared, shipped, or digitally activated.
Digital Products & Subscriptions:
Once a digital service is activated or a product is linked to a user account,cancellation and refunds are no longer permitted.
Cancellation Method:
Cancellation requests must be submitted via:
- Email:sales@wicard.us.com
- WhatsApp:+966125810555
3. Return Policy (Physical Products)
Due to the technical nature of our products (NFC & Tracking devices), the following standards apply:
Pre-Shipment Testing:
All products undergo technical inspection and NFC chip activation prior to shipment to ensure full functionality and quality compliance.
Accepted Return Cases:
- If the product arrivesphysically damaged due to shipping(must be reported within 24 hours of delivery).
- If amanufacturing defectin the NFC chip prevents it from functioning as intended upon initial use.
Non-Returnable Cases:
- Products that have beenused, programmed, or linked to personal data.
- Products that have beensuccessfully activated and operated after delivery.
- Products that have beentampered with, disassembled, or misused.
- Products are not covered under extended warranty due to theirpersonalized and direct-use nature.
4. Digital Services & Subscriptions
Digital services (including account upgrades and software-based features) arenon-refundable once purchased and activated.
In case of atechnical issuepreventing proper use of the service:
- The company willresolve the issue, or
- Providecompensation in the form of an extended subscription period
Refunds will only be considered if the issuecannot be resolved entirely.
5. Data Protection & Account Deletion
Self-Service Account Deletion:
WiCard allows users to permanently delete their accounts directly through platform settings as part of data protection compliance.
Legal Notice:
By deleting their account, users acknowledge and agree that:
- Theywaive any remaining rightsto refunds, cancellations, or service access.
- All associated data and records will bepermanently erasedfrom our systems.
- Deleted datacannot be recovered under any circumstances.
6. Refund Processing
Processing Time:
Approved refunds will be processed within14 business days.
Refund Method:
Refunds will be issued via the original payment method only.
Deductions:
The company reserves the right to deduct:
- Payment gateway fees
- Shipping costs (if already dispatched)
- Administrative processing fees
7. Contact Information
For inquiries regarding refunds, cancellations, or data protection, please contact:
Head Office (United States):
Pillars e-Solution LLC
Website:www.pillarasesolution.com
Email: sales@pillarasesolution.com
WhatsApp: +1 302 337 4810
Address: 16192 Coastal Highway, Lewes, Delaware 19958, USA
Sales & Operations (Middle East):
Wikriate Advanced Solutions
Website:www.wikriate.com
Email: sales@wikriate.com
WhatsApp: +966 12 581 0555
Address: 7915 King Abdulaziz Road, Randa Tower, 4th Floor, Office 4011, Jeddah, Saudi Arabia